The implementation places an audit or a continuous progress dashboard.And many other supports to guarantee an optimal quality of service. Would you recommend our products and services.But it is not the only indicator. The nps makes it possible to measure word of mouth. But we will rather use a csat (satisfaction score) after a phone call.Use of the product vary the indicators to monitor satisfaction. The csat, the nps, the ces measuring different elements of the customer experience. To be measured, the type of feedback to be collected, etc.
To know more about optimizing
At the same time, it is essential to listen to employees (breakfasts, social barometer, suggestion box, etc.), and to involve them in this continuous improvement process. customer satisfaction must be at the heart of the Kazakhstan Email List company’s concerns It is by making them actors, and by involving them, that the customer approach will truly spread throughout the company. Want to know more about optimizing customer journeys in B2B? You can contact Jean David directly on Linkedin . He will be happy to answer your questions about improving the quality of service and optimizing customer journeys in B2B.For this second edition of Inbound Marketing France, we had the honor of welcoming Jonathan Dick.
To the zoo and good advice
A little provocative in the title of his conference “ Your marketing strategy destroys your business, and you ignore it! HubSpot ‘s VP of Marketing came to warn us BI lists about the 3 predators that are endangering our business. Between trip to the zoo and good advice, here is what we learned from this presentation rich in information. Among the 3 predators are the wolf, the snake and the whale! And no… no fox or weasel in this story. Public MFI19 Chapter 1: The Wolf The Death of Business by the Wolf is inspired by the story of the child who cried wolf. By dint of ringing the alarm bell for nothing, we no longer take the alerts seriously.